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Customer Survey

Around March 2010 we invited our QuestionMaster Online/Anywhere customers to complete a survey online about how they were finding our online product. The result of this survey are shown below.

Question 1

How would you rate your experience with ICAL QuesitonMaster Online?

Excellent 23.7 %
Very Good 44.1 %
Good 25.4 %
OK 3.4 %
Bad 1.7 %
Poor 1.7 %
Terrible 0.0 %
Not answered 0.0 %

Question 2

Have you always been able to gain access to the questions when you've needed to study?

Yes, all of the time 66.1 %
Yes, most of the time 30.5 %
No, not always 1.7 %
Not answered 1.7 %

Question 3

How have you found the speed of the system?

Fast 69.5 %
Acceptable28.8 %
Slow 1.7 %
Not answered 0.0 %

Question 4

ICAL QuestionMaster Online stores Statistics for you. Did you look at and use your stats?

Yes91.5 %
No 6.8 %
Now answered 1.7 %

Question 4a

If you did use your stats... were they useful to your studying?

Yes 83.1 %
No 8.5 %
N/A 8.4 %

Question 5

ICAL QuestionMaster Online allows you to create and use a Study Timetable. Did you use this feature?

Yes 33.9 %
No 64.4 %
Not answered 1.7 %

Question 5a

If you did use the study timetable... did you find it beneficial?

Yes 33.9 %
No 1.7 %
N/A 64.4 %

Question 6

Do you think ICAL QuestionMaster Online is worth the money you paid to aid your learning and help you gain promotion?

Yes91.5 %
No8.5 %
Not answered0.0 %

Question 7

If you needed to contact ICAL Tech support about ICAL QuestionMaster Online, did tech support resolve your query/problem to your satisfaction?

Yes45.8 %
No3.4 %
Did not require tech support40.7 %
Not answered10.1 %

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