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| About Us This web site is owned and operated by ICAL Ltd. who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Interactive Computer Aided Learning Limited ICAL House 138a Hampton Road Southport Merseyside PR8 5DJ United Kingdom Phone: 01704 515900 Fax: 01704515915 Email: orders [at] ical [dot] co [dot] uk UK VAT Registration GB733204175 Company number: 03192724 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. We accept Visa, MasterCard, Switch, Solo, Visa Electron, Maestro and American Express. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Our ONLINE Java product customer accounts, including the 'Anywhere' add-on are created as soon as payment is confimed. In normal circumstances you will receive an email with your login details. Electonically delivered products can be downloaded as soom as payment is confirmed. However account registration details may take up to an hour to be setup. Where a product is to be delivered we always try to ensure delivery of your order is by the next working day this is done by using using either 1st class Royal Mail service, or a signed for delivery service. Please note that our published prices apply to England and Wales mainland only, and you should check the price when you select the "ship to" delivery box to discover the excess price charged for those other locations. |
| Delivery Schedule Our ONLINE Java product customer accounts, including the 'Anywhere' add-on are created as soon as payment is confimed. In normal circumstances you will receive an email with your login details. Electonically delivered products can be downloaded as soom as payment is confirmed. However account registration details may take up to an hour to be setup We aim to deliver your order next working day using 1st class post for software. Blackstone manuals are delivered via our courier, Interlink, and are a signed for item. Orders for the Blackstones placed before 13:00 will normally be delivered next working day. Orders for Tom Barron products are shipped direct from Tom Barron who take payment and send out your order using 1st class post. Queries should directed to Tom Barron, Checkmate Publishing 01278 653796 You must inform us within 5 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders For orders made from the UK or the European Union, 17.5% VAT is added if the product qualifies for VAT. Our prices show the delivered price including VAT if applicable for England and Wales mainland only. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We can only guarantee those elements that we have direct control over. Loss of study time using our ONLINE products due a hardware failure is beyond our control. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01704 515900 or fax us on 01704515915 or write to us at ICAL House 138a Hampton Road Southport Merseyside PR8 5DJ United Kingdom |
| Privacy Policy ICAL Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Computer Software is an exempt category under the 'EU Distance Selling Regulations'. However, you can cancel this order within 48hrs provided the purchased software has not been registered, either online or over the telephone. If products other than software have been ordered, then these can only be returned if the package has not been opened, and any goods returned must be in saleable condition. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. The cost of shipping your product to you will also have to be deducted from your refund. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
| Remittance Terms For account customers we offer 30 days credit. All other customers are expected to pay either via card, cheque, or cash prior to the despatch, electonic delivery or account creation for any of the products we supply, unless less the product is FREE of charge. |
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